Shipping policy

Thank you for shopping with Tidy Tails. Here is what to expect once you place your order.

 

Where we ship

We currently ship to addresses within the United States.

 

Shipping rates

Standard shipping is $4.99. Orders of $30 or more ship free.

 

Order processing

Orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays). You will receive a confirmation email as soon as your order is placed.

 

Delivery time

After processing, delivery usually takes 3 to 5 business days, depending on the item and your location. Delivery times are estimates and are not guaranteed.

 

Tracking

Every order ships with tracking. You will get a shipping confirmation email with the tracking link, and you can also check the status by logging into your account.

 

Lost or damaged items

If your package arrives damaged, or has not arrived within 10 business days of shipping, contact us and we will reship it or refund you in full.

 

Questions

Use the Contact page and we reply within 24 hours, Monday through Saturday.